Effective date: 19 December 2025
This Privacy Policy explains how StringArt NZ (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you visit or use stringart.nz (the “Website”), contact us, or purchase from us.
We follow the Privacy Act 2020 (New Zealand).
1) Who we are and how to contact us
Trading name: StringArt NZ
Email: [email protected]
2) What personal information we collect
We may collect personal information including:
A) Information you provide to us
name
email address
phone number (if provided)
delivery address / billing address
order details (what you purchased, dates, amounts)
messages you send us (for example, enquiries or support requests)
custom order inputs (for example, personalisation text, reference images you provide)
B) Information collected automatically when you use the Website
IP address and device information
browser type and settings
pages viewed, links clicked, and approximate location information (for example, country/region inferred from IP)
dates/times of access
C) Payment information Payments are processed by third-party payment providers. We do not store your full payment card details on our systems. The payment provider will handle your payment information in accordance with their own policies.
3) Why we collect and use personal information
We collect and use personal information for purposes such as:
processing and fulfilling orders (including delivery)
providing customer support and responding to enquiries
creating, producing, and delivering custom or made-to-order items
communicating with you about your order, updates, or changes
improving the Website (for example, fixing errors and improving performance)
security, fraud prevention, and protecting our business and customers
meeting legal and accounting requirements
4) How we store and protect personal information
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. Measures may include:
access controls and least-privilege access
secure hosting environments
encryption in transit where supported (for example, HTTPS)
limiting who can access order and customer communications
No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.
5) Overseas hosting and overseas service providers
Our Website is hosted overseas with a reputable hosting provider in a highly regulated environment.
This may mean that personal information (such as Website logs, enquiry messages, or order-related data) is stored or processed outside New Zealand.
Where personal information is stored or processed overseas, we take steps to ensure appropriate privacy protections are in place. This may include:
using reputable providers with strong security practices
contractual protections requiring the provider to protect personal information and use it only to provide services to us
limiting what personal information is shared, where practical
6) Who we share personal information with
We may share personal information with trusted service providers as needed to operate our Website and deliver our services, for example:
Website hosting and infrastructure providers
ecommerce, email, and customer support tools
payment providers
courier and delivery providers
professional advisers (for example, accountants) where needed
We do not sell your personal information.
7) Marketing messages
If you choose to subscribe to updates or marketing messages, we may email you about products, news, or promotions.
You can opt out at any time by using the unsubscribe link in the message (or by contacting us).
8) Cookies and similar technologies
A) What cookies are
Cookies are small text files stored on your device when you visit a website. They help websites work, remember preferences, and improve performance.
We may also use similar technologies (such as pixels or local storage). For simplicity, we refer to these as “cookies”.
B) How we use cookies
We use cookies for purposes such as:
Strictly necessary: to enable core Website functions and security.
Functional: to remember preferences (where available).
Performance and reliability: to help diagnose issues and improve Website performance.
We do not use Google Analytics.
Some cookies may be set by third-party services we use to provide Website functionality (for example, embedded content or ecommerce features).
C) Cookie consent and controls
When you visit the Website, you may see a cookie notice/bar. By continuing to use the Website after accepting the notice, you consent to our use of cookies as described in this policy.
You can also control cookies through your browser settings (for example, blocking or deleting cookies). If you block cookies, parts of the Website may not work correctly.
9) How long we keep personal information
We keep personal information only for as long as we need it for the purposes described above (including legal, accounting, and tax requirements). When we no longer need it, we take reasonable steps to delete or de-identify it.
10) Your rights: access and correction
You have the right to request access to personal information we hold about you and to request correction if you think it is wrong.
To make a request, contact us at [email protected]. We may need to verify your identity before releasing or correcting information.
11) Privacy breaches
If we experience a privacy breach that is likely to cause serious harm, we will take steps to contain it and, where required, notify affected individuals and the Office of the Privacy Commissioner.
12) Third-party links
The Website may link to third-party websites or services. We are not responsible for those third-party sites. Their privacy practices are governed by their own policies.
13) Updates to this Privacy Policy
We may update this Privacy Policy from time to time by publishing an updated version on the Website. The updated policy applies from the effective date shown.
14) Complaints
If you have a privacy concern, contact us and we’ll do our best to resolve it.
If you are not satisfied, you may contact the Office of the Privacy Commissioner (New Zealand).
15) Contact
Email: [email protected]